Privacy Policy

1. Introduction

Welcome to Top Time ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and related services.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Personal Information

We collect the following personal information that you voluntarily provide to us when you register on the App or place an order:

• Full Name
• Phone Number (used for account creation and OTP verification)
• Email Address (optional)
• Delivery/Pickup Address
• Vehicle Information (for curbside pickup - make, model, color, license plate)
• Payment Information (processed securely through third-party payment gateways; we do not store full card details)

2.2 Order Information

When you place an order through the App, we collect:

• Order details (items, quantities, customizations, special instructions)
• Order history and preferences
• Transaction details and payment method used
• Delivery/pickup preferences
• Ratings and reviews you provide

2.3 Location Information

With your permission, we collect and process information about your location to:

• Find the nearest Top Time branch
• Calculate distance and provide directions
• Improve our services and suggest relevant branches

You can enable or disable location services through your device settings at any time.

2.4 Device Information

We automatically collect certain information about your device, including:

• Device type and model
• Operating system and version
• Unique device identifiers
• Mobile network information
• IP address
• App usage data and analytics

2.5 Usage Information

We collect information about how you interact with the App:

• Pages or screens viewed
• Features used
• Time spent on the App
• Search queries
• Clicks and navigation patterns

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To process and fulfill your orders
• To send order confirmations and status updates via push notifications
• To process payments and prevent fraud
• To provide customer support and respond to your inquiries
• To personalize your experience and recommend items
• To manage our loyalty rewards program
• To send promotional offers, coupons, and marketing communications (with your consent)
• To improve our App, services, and menu offerings
• To analyze usage patterns and conduct research
• To comply with legal obligations and enforce our Terms of Service
• To detect and prevent technical issues, fraud, and security threats

4. How We Share Your Information

We do not sell your personal information. We may share your information with the following parties:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf:

• Payment processors (for secure payment processing)
• Cloud hosting providers (for data storage)
• Analytics providers (for app performance and usage analysis)
• Push notification services
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice in the App of any change in ownership or use of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies) to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

4.4 With Your Consent

We may share your information with other parties when you give us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using HTTPS/TLS protocols
• Encryption of sensitive data at rest
• Secure authentication mechanisms (OTP-based login)
• Regular security assessments and updates
• Access controls and authentication for our systems
• Secure payment processing through PCI-DSS compliant payment gateways

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account information: Retained while your account is active and for a reasonable period after account closure
• Order history: Retained for 7 years for accounting and legal purposes
• Analytics data: Retained in anonymized form for statistical analysis

You may request deletion of your account and personal information at any time by contacting us at support@toptime.cafe.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct your information through the App or by contacting us
• Deletion: You can request deletion of your account and personal information
• Opt-out: You can opt out of marketing communications by adjusting your notification settings in the App
• Location Services: You can disable location access through your device settings
• Data Portability: You can request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us at support@toptime.cafe.

8. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@toptime.cafe, and we will delete such information from our systems.

9. Third-Party Links and Services

Our App may contain links to third-party websites or services (e.g., social media platforms, payment gateways). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy in the App
• Updating the "Effective Date" at the top of this policy
• Sending you a push notification or email (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 7 days.

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